Withdrawal-Returns of Products
You have the right to return the products you have purchased and request their replacement a) in all cases in which, with proven fault of KIPODYNAMIKI, wrong products or products of poor and defective quality were sold (error in receiving the order, in invoicing, in shipping, damaged during transport or with poor packaging) and b) in all cases in which there was a problem / actual defect in the product (functionality or quality) which is covered by the product guarantee and if the guarantee has been given by KIPODYNAMIKI. This provision does not apply to products covered by third-party guarantees such as from the product manufacturer or its agent.
In any case and for all the above cases, the maximum return period for replacement cannot be extended beyond fourteen (14) calendar days from the date of receipt. In addition, for all cases, the product to be replaced-repaired must necessarily be accompanied by the original proof of purchase. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents which accompanied the product (e.g. DAT, Retail Coke Rep.). Before each return, it is recommended to consult with the KIPODYNAMIKI Online Store.
In any case, the return and replacement is possible under the following conditions:
A. contact the Online Store on the same day or the next business day
B. the product has not been used
C. the product is accompanied by all the necessary documents that prove the transaction (e.g. DAT, Retail Coke Account)
D. the transport costs to KIPODYNAMIKI are borne by the customer, while the shipping costs of the repaired or replaced with a new product are borne by KIPODYNAMIKI.
If they are not returned within 7 days, KIPODYNAMIKI may not accept any return or replacement.
The order can be canceled in the following cases:
If the online order has been completed but the product has not yet been shipped, you can call 210 8076 599 and one of our associates will take care of canceling your order, as well as refunding the money to a bank account indicated by the customer.
After receiving the product, call us at 210 8076 599 or contact email@example.com explaining the reason you wish to cancel the order. One of our associates will serve you immediately and inform you about all your options.
Your order may be delayed for the following reasons:
The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestically or internationally. But there are cases where an order of ours can get "stuck" in customs or in transit, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you would like us to deliver the order without this product or suggest an alternative. We will send this item to you immediately after receiving it in our warehouses.
The product you ordered has already been discontinued and is not available: Among the products we display in our online store there are rare cases where their supplier suddenly and without warning announces that they are removing them. In this case, an employee of our company will contact you immediately to give you all the alternative solutions.
During periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your details that you have entered are not correctly updated.